Successful Negotiation
Want to build trust and encourage repeat business?
This highly motivating training course will show you how to quickly improve customer service skills inside your organization -- and see a significant impact at consumer level.
Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications.
This training course is essential for every business.
Benefits
Satisfied customers are more compelled to be repeat customers.
Employees learn skills necessary to create a positive customer experience.
Customers feel they are the most important part of your business.
Course Outline
Section A: Successful Negotiation
Introduction
Misconceptions
Course Overview
Key Fact
Section B: Negotiation: What and Why?
Destination
Identify Opportunities
Win/Win Philosophy
Give/Get Principle
Key Fact
Section C: The Negotiating Process
Six Steps
Key Fact
Section D: Strategies and Tricks
Preparation and Planning
Will and Skill
Negotiating Strategies
Key Fact
Section E: Conclusion
Things to Remember
Successful Negotiation
Price: £99 (including VAT and delivery) for Single User Licence
