Quality Customer Service
Want to build trust and encourage repeat business?
This highly motivating training course will show you how to quickly improve customer service skills inside your organization - and see a significant impact at consumer level.
Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications.
This training course is essential for every business.
Benefits
Satisfied customers are more compelled to be repeat customers.
Employees learn skills necessary to create a positive customer experience.
Customers feel they are the most important part of your business
Course Outline
Section A: Quality Customer Service
Introduction
Course Outline
Section B: Attitude
Personal vs. Procedural
Body Language
Showing You Care
Key Fact
Section C: Identifying Customer Needs
Basic Needs
Key Fact
Section D: Satisfying Customer Needs
Mastering the Basics
Internal Customers
Key Fact
Section E: Getting Customers to Return
Customer Satisfaction
When Things Go Wrong
The Extra Mile
Conclusion
Price: £99 (including VAT and delivery) for Single User Licence
