Quality at Work
Professional results are based on high personal quality standards.
After completing this group training, based on the book "Quality at Work" by Diane Bone & Rick Griggs, you will understand why personal quality standards are essential in the workplace.
It will also enable you to establish quality guidelines, which you can develop and apply to situations on the job.
Benefits
Create team spirit by enhancing employee skills and understanding of quality at work.
Develop guidelines that help you measure your organization's success and growth.
Improve employee morale by encouraging and rewarding high quality contributions
Course Outline
Section A: Quality at Work
Introduction
Course Overview
Key Fact
Section B: Quality Consciousness
Attitude
Communication
Pride
Key Fact
Section C: Quality Standards
Shared Standards
Q-Match
Key Fact
Section D: The Three C's of Quality
Commitment
Competence
Communication
Key Fact
Section E: Goal Setting
Defining Value
Things to Remember
Key Fact
Section F: Perfection Standards
The Perfection Problem
PAS Options
Key Fact
Section G: How To's of Quality
Summing Up
Conclusion
Price: £99 (including VAT and delivery) for Single User Licence
