Managing Disagreement
Most of us go out of our way to avoid disagreements, let alone try to manage them. Yet, effectively managing disagreement can be one of the most important supervisory and managerial skills.
In the Managing Disagreement training course, users can take a sophisticated assessment of their own conflict management style, learn the nine ways to approach and deal with disagreement and see examples of each of these styles illustrated in dramatic vignettes.
Benefits
Turn confrontation and conflict into an orderly, positive process of reconciliation.
Take control of difficult situations, instead of letting them take control of you.
Understand how to use the nine conflict management styles to address an uncomfortable situation.
Course Outline
Section A: Understanding Conflict Management
Self-Assessment
Objectives
Conflicts & Disagreements
MODI
Assessment
Section B: The Nine Styles
Introduction
Firm Styles
Listen Up!
Neutral Sytles
Listen Up!
Flexible Styles
Assessment
Section C: Steps for Managing Disagreement
Explore
Say What?
Plan & Prepare
Say What?
Implement
Summary
Assessment
Price: £149 (including VAT and delivery) for Single User Licence
