Handling Conflict and Confrontation
There's no escaping conflict in the workplace, at home or with your personal relationships.
Whenever diverse individuals work together, there are bound to be differences of opinion, miscommunication and unwelcome criticism - even out-and-out confrontations.
In this solution-based interactive media training course, you'll find proven tactics to help you defuse volatile situations and remain in control when tempers flare and emotions overheat.
Exercises and assessments let you practice your own conflict resolution skills, and check your progress along the way. This training program delivers an array of tools, techniques and strategies to help you resolve differences fairly and honestly, without causing frustration, anger or resentment. Solutions for solving all kinds of people problems - perfect for teams!
Benefits
You will practice conflict resolution skills through exercises and assessments.
Develop strategies to help you resolve differences fairly and honestly, without causing frustration, anger or resentment.
Discover techniques for solving all kinds of people problems - create harmony!
Course Outline
Section A: Handling Conflict
Introduction
Positive Effects
Negative Effects
Misconceptions
Reflections
Section B: Types of Conflict
Three Types
Internal Conflict
Interpersonal Conflict
Intergroup Conflict
Reflections
Section C: Stages of Conflict
Three Stages
Everyday Concerns
Significant Challenges
Overt Battles
Reflections
Section D: Managing Conflict
Five Styles
Collaboration
Obliging
Dominating
Avoiding
Compromising
Reflections
Section E: Maintaining Relationships
Principles
Guidelines
Constructive Confrontation
Communication Tips
Section F: Emotions of Conflict
Emotional Responses
Four Questions
Rejection Response
Section G: Responses to Avoid
Emotional Don'ts
Closer Look
Price: £149 (including VAT and delivery) for Single User Licence
