Effective Presentation Skills
Want to build trust and encourage repeat business?
This highly motivating training course will show you how to quickly improve customer service skills inside your organization - and see a significant impact at consumer level.
Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.
Benefits
Satisfied customers are more compelled to be repeat customers.
Employees learn skills necessary to create a positive customer experience.
Customers feel they are the most important part of your business
Course Outline
Section A: Effective Presentation Skills
Introduction
Course Overview
Section B: Getting Started
Dealing with Fear
Reducing Anxiety
Planning
Key Fact
Section C: Organizing and Preparing
Developing the Presentation
Handouts and Visuals
Practice
Key Fact
Section D: Making Effective Presentations
Physical Facilities
Jumpstarting
Delivery
Common Mistakes
Handling Questions
Good Luck
Price: £99 (including VAT and delivery) for Single User Licence
