Customer Satisfaction
Want to build trust and encourage repeat business? This highly motivating training course will show you how to quickly improve customer service skills inside your organization - and see a significant impact at consumer level.
Give employees the people skills they need to handle irate callers and clients, diffuse anger, avoid complaints, prevent burnout, and enhance communications. This training course is essential for every business.
Benefits
Satisfied customers are more compelled to be repeat customers.
Employees learn skills necessary to create a positive customer experience.
Customers feel they are the most important part of your business
Course Outline
Section A: Customer Satisfaction
Introduction
Defining Satisfaction
Key Fact
Section B: Customer Feedback
Why Feedback?
Service vs. Satisfaction
The Fringe Benefits
Key Fact
Section C: Behaviors
Overcoming Barriers
Difficult People
Lack of Cooperation
Burnout
Key Fact
Section D: Reinforcing Behaviors
Tactics and Strategies
Avoiding Blame
Feedback
Right Words
Reasons First
Key Fact
Conclusion
Price: £99 (including VAT and delivery) for Single User Licence
